​A Novel Idea
 

Last updated: 5 December 2025

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Welcome to A Novel Idea (“we”, “us”, “our”). These Terms & Conditions explain how our website [www.anovelidea.co.za] (“the Site”) may be used. By visiting or shopping with us, you agree to these Terms. If anything here doesn’t work for you, please refrain from using the Site. We are a South African brand celebrating all things bookish — and we’re committed to keeping things clear, fair, and reader-friendly.

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1. Using Our Website

You may browse, shop, or interact with our Site for personal, lawful purposes only.
You agree not to:

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• Interfere with or disrupt the Site’s functionality.

• Use any automated tools (like bots or scrapers) without our permission.

• Copy, distribute, or alter content without written consent.

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We reserve the right to restrict access if we believe the Site is being misused.

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2. Intellectual Property

All content on this Site — including designs, illustrations, branding, product images, and written copy — belongs to A Novel Idea unless otherwise stated.

You are welcome to enjoy our content, but you may not reproduce or use it commercially without written permission. Our designs are part of our story; please treat them with care.

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3. Product Information

We do our best to accurately describe and photograph every item. Because screens and devices differ, colours may appear slightly different in person.
We may update product details, availability, or pricing at any time.

Handmade or print-on-demand products may naturally have small variations — that’s part of their charm.

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4. Orders & Payments

When you place an order:

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• You confirm that all information provided is correct.

• You agree to pay the displayed price plus any applicable shipping.

• Your order is only confirmed once payment is received.

 

We reserve the right to cancel orders in cases of suspected fraud, incorrect pricing, or stock issues. If this happens, we’ll contact you and arrange a refund if necessary.

All payments are processed through secure third-party providers compliant with South African law.

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5. Shipping & Delivery

We ship within South Africa (and internationally on request). Delivery timelines are estimates and may vary due to courier delays, holidays, or factors outside our control.

Once your order leaves our hands, responsibility for delivery passes to the courier, but we’ll always help where we reasonably can.

Shipping costs are displayed at checkout.

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6. Returns, Exchanges & Refunds

We want our customers to love their bookish treasures. Our returns policy complies with the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA).

You are welcome to view our full policy here: [Insert link to your Returns/Refunds Policy page].
Key points include:

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• You may cancel an online order within 7 days of receiving it (ECTA cooling-off period).

• Items must be unused and in original condition for a return or exchange.

• Personalised items may not be returned unless defective.

• If an item arrives damaged or incorrect, please contact us within 7 days, and we’ll make it right.

 

Shipping fees for returns may be the responsibility of the customer unless the product is defective or the error is ours.

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7. POPIA & Privacy

Your privacy matters to us. Any personal information you share is handled according to the Protection of Personal Information Act (POPIA).

We collect only what we need to process orders, communicate with you, and improve your experience.

We will never sell or share your personal information with third parties except where necessary to:

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• Fulfil your order (e.g., our couriers)

• Process payments

• Comply with legal requirements

 

Our full Privacy Policy is available here: [Insert link].

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8. Third-Party Links

Our Site may contain links to other websites for convenience or inspiration. We’re not responsible for the content, policies, or practices of those third-party sites.

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9. Limitation of Liability

While we aim to keep everything accurate and running smoothly, we cannot guarantee uninterrupted use of the Site.
To the extent allowed by South African law, we are not liable for:

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• Any indirect or consequential losses

• Errors, interruptions, or inaccuracies on the Site

• Delays or issues caused by third-party service providers

 

Your use of the Site is at your sole discretion and risk.

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10. Changes to These Terms

We may update these Terms from time to time. When we do, the “Last Updated” date will reflect the change. Continued use of the Site means you accept the updated Terms.

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11. Contact Us

If you have any questions, concerns, or simply want to chat about books, you are welcome to reach out:

A Novel Idea
Email: [Insert email address]
Website: www.anovelidea.co.za