A Novel Idea
 

Last updated: 5 December 2025

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We ship your orders with care — because every bookish parcel should feel like opening a story.

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1. Shipping Within South Africa

We deliver nationwide using trusted courier partners.
Delivery times:

• Main centres: 2–5 working days

• Outlying areas: 3–7 working days

During busy seasons (like sale days or holidays), courier times may vary slightly.

Shipping fees are calculated at checkout based on your location.

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2. Order Processing Time

Orders are usually processed within 1–3 working days.
Customised or made-to-order items may take slightly longer — this will be noted on the product page.

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3. Tracking Your Order

Once your parcel ships, you’ll receive a tracking number so you can follow your package’s journey.

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4. Delivery Issues

If a parcel is delayed, lost, or returned due to delivery issues:

• We will assist in following up with the courier

• Replacement or refund decisions will be handled case-by-case

• Additional delivery fees may apply for incorrect addresses

 

5. Failed Delivery

If a courier cannot deliver after multiple attempts, your parcel may be returned to us.
We will contact you to arrange redelivery at an additional shipping cost.

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6. Contact Us

For shipping questions, tracking help, or special delivery requests:
Email: [Insert email]

​A Novel Idea

Last updated: 5 December 2025

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We want you to love every bookish treasure you receive from us. If something isn’t right, we’ll do our best to make it right — fairly, clearly, and in the spirit of good customer care.

This policy aligns with the Consumer Protection Act (CPA) and Electronic Communications and Transactions Act (ECTA).

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1. Cooling-Off Period (ECTA)

If you purchased online, you may cancel your order within 7 days of receiving your items.
To qualify:

• Items must be unused and in original condition.

• Return shipping will be at your cost unless the product is defective or incorrect.

 

Refunds will be processed within 7–10 working days after we receive the return.

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2. Returns & Exchanges

We accept returns or exchanges within 14 days of delivery if:

• The item is unused

• It remains in its original packaging

• It is not a customised or personalised item

 

You can request:

• A refund

• A store credit

• An exchange (subject to stock availability)

 

Customer is responsible for return courier fees unless the return is due to our error.

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3. Defective or Incorrect Items

If your item arrives damaged, faulty, or not what you ordered, please notify us within 7 days with a photo and order number.

We will:

• Replace the item, or

• Refund you in full, including shipping

 

This is in line with the CPA’s guarantee of quality.

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4. Non-Returnable Items

The following cannot be returned unless defective:

• Personalised or custom-printed items

• Digital downloads

• Gift cards

• Items damaged due to misuse or neglect

 

5. Refund Processing

Refunds are issued back to your original payment method or as store credit (your choice). Processing times may depend on your bank.

 

6. How to Start a Return

Email us at [Insert email] with:

• Order number

• Reason for return

• Photos (if relevant)

 

We’ll guide you through the process step by step.

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